Technical customer support

The Technical customer support constitutes the after-sales service for the industry. In fact, once the product is sold to the customer, he ensures the link with the latter and fulfills a technical mission in order to offer a tailor-made service to buyers.
 

Missions


• Analyze the needs of each client and transmit them to the departments concerned in order to see the responses to be provided
• Establish the corresponding quotes and transmit them to the client for validation
• Finalize and deliver the order within the agreed deadlines
• Train the client’s staff in use of aircraft equipment and explain the technical manual to him
• Establish the intervention schedule for the client
• Analyze any technical problems encountered by the client
• Write a periodic report of the client’s remarks in order to participate in the continuous product improvement
 

Skills


• Ease of project management
• Perfect mastery of document management software and Computer Aided Group Technology (TGAO) software
• Ability to solve problems in a very short time
• Technical knowledge of aeronautical products
• Mastery of commercial techniques and of negotiation
• Fluency in technical English
 

Training


Recruiters favor holders of a BTS or an industrial DUT, supplemented by a commercial specialization. Young people who have a professional license in aeronautical maintenance can also apply.
 

Salary


A beginner customer support technician receives an average of € 1,700 gross monthly. Over time, it can touch up to € 4,000 gross per month.
 

Career evolution


With experience, the customer support technician can become equipment manager, R&D technician, business manager, customer relations manager, industrial manager, industrial buyer, or lead a technical sales team within a company.
 

Other appellations


• Customer portfolio manager
• Customer relationship manager